How I Scaled Service PODCAST

Episode 3: How to Treat Your Customers
 
Featuring Mark Ceely, CEO of BECK Strategies Inc.

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Mark Ceely of BECK strategies

"At some point, you have to take a hat off and give it to someone else, which can be really scary because you give up control" -Mark Ceely

In this episode, your host, Genesis Amaris Kemp speaks with BECK Strategies' Mark Ceely about how you treat your customers, knowing when to put in the hours, delegating, the strategy behind outsourcing, and more.

Make sure to listen, subscribe, & review. ENJOY!

ABOUT mark ceely

Mark is an accomplished business leader with 20+ years of combined project management, business management, leadership, and technical experience in multiple industries.

Mark is Co-Founder and CEO of BECK Strategies Inc. a Service Disabled Veteran Owned Small Business. He has extensive experience in Program Management, IT Service Management, IT Operations Management, Process Consulting, Governance, Value delivery from Business / IT alignment and Business Continuity. He has successfully managed multiple programs / projects and transitions in diverse domains.

Mark has travelled extensively and has experience working in diverse business cultures throughout North America and the Caribbean.

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Show notes + LINKs

Our interview was so enlighting and valuable as we discussed things like:

  • How you can compete & beat out large brands by focusing on a superior customer experience

  • Building your business via treating your customers how they want to be treated

  • How business is NEVER a one-man show

  • The importance of outsourcing, when you need to do it, and what you need to be wary of

  • BECK's specific outsourcing & employee growth strategy

...and so much more!

USEFUL LINKS:

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LISTEN TO This Episode!

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EPISODE TRANSCRIPT

TRANSCRIPT COMING SOON!